One Caribbean

SUPPORT · EARLY ACCESS

Help & Contact

Get help with using the marketplace, joining as a seller, and finding travel services.

Early-access pilot. The marketplace is still being tested. A dedicated, monitored support email and telephone number have not been set up. Do not treat this page as an emergency service or submit sensitive information through unofficial channels.

Buying and browsing

Explore approved business listings and products. The site does not yet accept payments, process orders, or guarantee deliveries.

Product enquiries are between buyers and sellers, not a marketplace support inbox.

Sellers and property owners

During the pilot, create an account, submit a business or property, and wait for administrator approval before the listing appears publicly.

Resorts and car rentals

Discover approved listings and contact a property or rental company directly. There are no live booking confirmations, rental guarantees, or payments on the platform yet.

Hospitals and police

Use a country dropdown or, if you choose, the current-location button to open a Google Maps search. Map data may be incomplete; emergency users should call the official local emergency number.

Frequently asked questions

Can I pay for an item through the website?

No. Online checkout, subscriptions, refunds and buyer protection are not active in this pilot. Never send payment card details in marketplace messages.

Why does my business not appear immediately?

Listings and uploaded photos need administrator approval. Check your seller dashboard for the current status.

Can I install the app?

Yes, where your browser supports it. The pilot is an installable website (PWA), not a Google Play or Apple App Store release. See installation instructions.

What if I forgot my password?

Use the password-reset page for the account you created.

How do I report an unsafe listing or request account-data help?

A dedicated support channel is still being prepared. Before a public launch, the operator must publish an actual monitored support email or form and a process for complaints, privacy requests and account issues. This page does not collect support requests.

Safety reminders